Refunds

Refund Policy

Last updated: July 15, 2026

This Refund Policy explains how GreenVid handles refunds for subscriptions, credits, in-app purchases, and other digital purchases connected to the Services.

Most mobile purchases are handled by the app marketplace where the purchase was made.

When Google Play or Apple App Store approves a refund, GreenVid honors that platform result and updates the user's entitlements accordingly.

1. Store Purchases

If you purchased through Google Play, use Google Play refund tools or support channels first.

If you purchased through Apple App Store, use Apple's report-a-problem or purchase history refund flow first.

When Google Play or Apple App Store approves a refund, we honor the approval after confirmation and update related GreenVid entitlements, credits, subscription access, or paid features.

2. Credits and Entitlements

Refunded, reversed, charged back, or disputed purchases may cause credits, generations, exports, subscription time, or paid features to be removed, reduced, disabled, or recalculated.

If a platform has approved a refund but your entitlement has not updated, contact support with proof of the approved refund.

3. Direct Purchases

If GreenVid offers direct web payments, refund eligibility may depend on product type, local law, use status, checkout terms, and any written agreement that applies.

Digital credits, generated outputs, used subscriptions, completed exports, or consumed services may be non-refundable except where required by law or expressly stated at checkout.

4. Abuse and Legal Rights

We may deny, delay, reverse, or investigate refund-related requests where we reasonably suspect fraud, abuse, policy violations, payment manipulation, unauthorized resale, or misuse of credits or subscriptions.

Nothing in this policy limits non-waivable rights you may have under applicable consumer protection laws.

5. How to Request Help

For Google Play purchases, use Google Play refund tools or support channels first.
For Apple App Store purchases, use Apple report-a-problem or Apple support channels first.
If a platform has approved a refund but your GreenVid entitlement has not updated, contact support with proof of the approved refund.
For purchase questions, include your platform, approximate purchase date, order identifier if available, account email or user ID, and a description of the issue.

6. Contact

Email: contact@greenvid.net
Website: https://greenvid.net
Developer: Bemisal Tea
Organisation: BEMISAL TEA ( SMC-PRIVATE ) LIMITED